Refunds

Updated 19 October 2026

You get a full refund if

• Pro did not switch on within 24 hours of payment and we cannot fix it.
• You were charged twice (the extra payment).
• You ask within 7 days of paying and have not scored a CV since.

You do not if

You have used Pro to score a CV or open fixes.

How to ask

Use the contact details in the footer, from your account email, with the date and amount. Refunds go back through PayFast.